Privacy Policy

This Privacy Policy outlines how V2 E-City Dental Center (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website (https://ecitydental.com/) or use our services. We are committed to safeguarding your privacy and ensuring compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

When you use our website or services, we may collect the following types of information:

• Personal Details: Name, phone number, email address, postal address.
• Health Information: Medical history, dental records, and other health-related data provided during consultations.
• Billing Information: Payment details, transaction history, and insurance details.
• Technical Data: IP address, browser type, device details, and website usage statistics.
• Communication Records: Any correspondence via email, contact forms, or phone calls.

2. Purpose of Collection

We collect your information to:

• Provide dental care services and manage patient records.
• Schedule appointments and send reminders.
• Process payments and manage billing inquiries.
• Respond to customer service requests and inquiries.
• Improve our website functionality and user experience.
• Comply with legal and regulatory requirements.

3. Consent to Collection and Processing

By using our website and services, you consent to the collection, use, and processing of your information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 10).

4. Use and Disclosure

Your information will be used strictly for the purposes mentioned above. We may disclose personal information to:

• Healthcare professionals involved in your treatment.
• Third-party service providers assisting us with IT support, payment processing, and communication services.
• Government authorities when required by law (e.g., Medicare, private health insurers, regulatory bodies).
• Successors or assigns in the case of business restructuring or transfer of ownership.

We will never sell or rent your personal data to third parties.

5. Data Security

We take the following steps to protect your personal information:

• Implementing data encryption and secure storage measures.
• Restricting access to personal data on a need-to-know basis.
• Conducting regular security audits and risk assessments.
• Training staff on privacy and data protection best practices.

While we take extensive security measures, no online platform is 100% secure. You acknowledge that the transmission of data over the internet carries inherent risks.

6. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to your personal data and ask for corrections if it is inaccurate or incomplete.
• Opt-out of Marketing: You may opt out of receiving promotional emails at any time.
• Withdraw Consent: You can request the deletion of your data where it is no longer necessary for our services, subject to legal obligations.
• Restrict Processing: You can request us to limit how we process your information.

For any requests related to your rights, please contact us (see Section 10).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, collect website analytics, and improve our services. You can manage cookie settings in your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, external booking systems). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The effective date at the top will indicate when the latest update occurred. We encourage you to review this policy periodically.

10. Contact us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

V2 E-City Dental Center
Location: P-7 ELCITA Building, Electronic City Phase 1, Bengaluru, Karnataka 560100, INDIA
Phone: +91 80 4130 3132
Email: teamecitydental@gmail.com

This policy is governed by Indian law, and any disputes will be handled in accordance with Indian courts.